Jakarta, 30 December 2021 - Telin in collaboration with Meta, have introduced an enhanced mobile authentication feature to improve users’ security on Facebook, Instagram and WhatsApp. This feature, which has been available since 1st November 2021 to all Telkomsel subscribers, will help to ensure that no third parties have access or visibility to users’ personal information. Telkomsel is the leading mobile telecommunications provider with the most significant number of subscribers in Indonesia, serving more than 173.5 million subscribers.
The importance of such protection has grown over the past 18 months as Indonesians have increased their reliance on technology to stay connected with communities, families, and friends. Cyber-criminals have taken advantage of this, so it is more important than ever for Telin to protect Telkomsel’s end users of their online and mobile services against phishing attacks and security scams.
In the mobile authentication world, an OTP (one-time password) is an automatically generated string of characters or numbers for only one login attempt as a second layer of authentication to prevent cybercrime. An OTP would normally have to go through multiple hops before being delivered on users’ mobile phones. Along the way, the OTP becomes vulnerable to fraudster attacks, along with the possibility of exposing personal info such as mobile numbers to unwanted parties.
Now, the direct partnership between Meta and Telin will enable OTP messages from Meta to be sent directly to the Telkomsel network and its users. When user’s login for the first time or try to retrieve their passwords, they will now be authenticated by a two-Factor Authentication (2FA) code sent to their mobile number that is registered with Meta.
“We provide best in class quality and transparency in routing, which ultimately will result in improved customer experience for Meta's customers. This reflects Telin's commitment to always providing the best service to our partners in order to accelerate their digital expansion in Asia Pacific and beyond,” said Budi Satria D. Purba, CEO Telin.
Telkomsel will benefit from the partnership between Telin and Meta as follows:
- Quality - Telkomsel users are able to receive authentication messages in a timely manner, reducing the possibility of fiction in the process of user
- Security - Users will receive authentication messages directly from a trusted source, eliminating the risk of message content being manipulated or
- User Privacy - Users’ personal information (Mobile Numbers) will be better protected by Telin, Telkomsel and Meta. This direct partnership will prevent third parties from being able to access have visibility on user personal
“With more people enjoying a seamless digital experience, we are happy to support Telkomsel’s efforts to further improve the security of their subscribers through this new mobile authentication feature,” said Country Director for Indonesia at Facebook, Pieter Lydian.
Director of Wholesale and International Service of Telkom Indonesia, Bogi Witjaksono feels glad about the synergy between Telin and Telkomsel as well as the collaboration with Meta, a well-respected OTT in the world. “The mutual relationship between Telkom Group and Meta is expected to form a better society through digital in order to move towards National Digitization.”
About Telin
Telin is committed to providing high-quality services that reach all over the world, backed by global infrastructure including 207,260 km of submarine cable system length, 58 Points of Presence (PoP), 10 global offices, and more than 19 Tier II to Tier IV Data Centers to Enable Your Global Digital Business and Solutions.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now. Meta is moving beyond 2D screens toward immersive experience like augmented and virtual reality to help build the next evolution in social technology.
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