Singapore, June 17, 2025 – PT Telekomunikasi Indonesia International (Telin) has been honored with three awards at the CX Asia Excellence Awards 2025, held in Singapore. These recognitions mark a significant achievement in Telin’s ongoing commitment to delivering world-class digital experiences and customer-centric solutions across the Asia-Pacific region.
At this prestigious event, Telin received the Silver Award for Best Use of Martech, the Bronze Award for Best Digital Experience, and an Honorary Mention for Best Omni-Channel.
These accolades highlight Telin’s strategic focus on digital transformation, especially in enhancing the B2B customer journey through advanced marketing technology, seamless service delivery, and AI-powered communication platforms.
In the Best Use of Martech category, Telin was recognized for its effective use of tools such as HubSpot and Salesforce to support automated marketing, lead management, and personalized engagement. These platforms help streamline campaign execution, improve responsiveness, and enable data-driven decision-making.
The Bronze Award for Best Digital Experience celebrates Telin’s comprehensive approach to customer journey orchestration. With the myTelin self-service portal, customers can independently manage their services from product activation to contract signing via DocuSign and performance tracking ensuring transparency, speed, and convenience.
In the Best Omni-Channel category, Telin received an Honorary Mention for its dedication to providing consistent and integrated customer experiences across various channels. Its in-house omnichannel platform, NeuAPIX, enables seamless communication via WhatsApp, LINE, websites, and social media, ensuring that Telin remains accessible and responsive at every touchpoint.
Together, these efforts have driven strong results. In 2024, Telin achieved a Net Promoter Score (NPS) of 57.3, up from 37.6 in 2023, and a customer satisfaction rate of 91.01%, reflecting improved customer trust and advocacy.
Receiving these awards is a proud milestone for Telin and its entire team. It represents years of dedication to connecting communities across Asia, empowering businesses, and driving digital growth. As the region’s digital landscape continues to evolve, Telin remains committed to delivering innovative, secure, and reliable connectivity solutions that meet the needs of an increasingly connected Asia.