Accelerate and transform your business through our complete offerings. Access our innovative connectivity, cloud, security, and other solutions supported by our vast global infrastructure.
Download Product Catalog
Our IPLC Service provides customers with dedicated pure Layer-1 international data bandwidth for delivering real-time and mission-critical applications including data, voice and video.
Ensuring service levels, our network has numerous circuit bearers and diverse Point of Presences (PoPs) in key countries and cities enabling us to reroute traffic and avoid any single point of failure. We also offer cross-border connections for every network topology and bandwidth need.
Telin IPLC delivers private, secure and reliable point-to-point connectivity with greater scalability. Our high capacity data network services solutions, based on TDM or IP Ethernet, are flexible, simple, effective with QoS standards.
With TELIN IPLC, you'll enjoy:
An Exclusive, Secure & Dedicated Network
High-quality and reliable point-to-point private connections on our fibre optic network, dedicated for your exclusive use.
Guaranteed Security & Speed
Perfect for mission-critical applications with high security and availability, for example financial institutions and technology-based companies.
Scalable Bandwidth for Cost-Effectiveness
Competitive pricing, low deployment cost and fixed monthly tariffs that can be scaled either in STM-1 to STM-64 increments for IPLC, or in increments of 1 Mbps, 10Mbps, 1Gbps and 10Gbps for IEPL.
Operate with confidence anywhere in the world. IPLC / IEPL's versatile architecture seamlessly delivers data, voice and video across prominent cable networks, and can also connect to major data centers in Indonesia, Singapore, Hong Kong, Japan and the United States.
Our 24-hour Network Management Team ensures that IPLC / IEPL Service runs smoothly round-the-clock every day.
Telin offer diversity via major cable networks including BSCS, TIS, SMW4, SMW5, AAG, APCN-2, C2C, JUS, TGN-IA, UNITY and SJC and newer cable systems like SEA-US and IGG.
Our global IP-VPN (Internet Protocol Virtual Private Network) services enable remote users to seamlessly and securely connect over a public internet connection to their main network, using MPLS technology to increase security and prioritize its traffic. This communication network allows your Organization's network to be securely accessed by other branches or individual users working remotely.
Service level management : up to 99.5% end-to-end circuit availability. We can also accommodate special availability requests, with maximum jitter of 55ms and latency of 55ms
Premium Connection with 3 Classes of Service (CoS)
Interactive, Gold, Silver. Each has different latency, packet delivery, and jitter
IPv4 and IPv6 ready (dual stack)
Multicast feature over a Layer 3 VPN. The IP multicast is used to stream video, voice, and data to an MPLS VPN network core
Voice over IP (VoIP)
A VoIP VPN combines Voice over IP and Virtual Private Network technologies to offer secure voice delivery
A comprehensive security product able to perform multiple security functions within one single system: network firewalling in layer 3
24/7 monitoring of end-to-end VPN service sing network management tools, supported by the world class Telin WHOCC
National and International Network Coverage
The Telin IP-VPN can support multi-site and global organizations with network coverage across Asia, EMEA and the Americas
When user groups are segregated logically but utilize the same physical access points, bandwidth is dynamically divided between multiple VPNs, enabling scalability and expansion
Bandwidth Availability - 1 Mbps - 1,000 Mbps bandwidth granularity in increments of:
More bandwidth options are available, subject to feasibility.
Service Level Agreement (SLA)
The availability is 99.5% with latency around 50ms for Asia region and 125-150ms for intra-Indonesia while packet delivery guaranteed at 99.5% or packet loss at 0.5%.
Our service can cover, but not limited to:
Access high-definition TV services, faster mobile communications and internet applications with Telin Satellite Services. Our services are powered by the new Telkom Merah Putih satellite, which is equipped with 24 C-band, twelve extended C-band, and 10 Ku-band transponders. The C-band payload will cover Indonesia and Southeast Asia, while the extended C-band payload will cover both Indonesia and part of Malaysia.
Our satellite services, using Telkom-3S satellite capabilities, deliver high quality IP broadband and Direct-To-Home (DTH) services within Indonesia and beyond, helping to eliminate the digital divide and improve the quality of our end users experience.
Telin Satellite Services offers extensive coverage in the following countries:
Telin Cloud Exchange is a cloud service solution for easily established dedicated network connection from your premises to Cloud Service Providers' network location through a standard 1GB / 10Gbit Ethernet fiber-optic cable.
Reduce your investment cost by configuring your private connectivity between Cloud Service Providers to your: Data Centre, Offices, or Colocation Environment.
Telin Cloud Exchange will assist a connectivity from your existing router to our Telin & Cloud Service Provider colocation with our MPLS (Multi Protocol Label Switching) - data carrying procedure that enables secure, high-performance telecommunications networking. Leverage your business by increasing bandwidth throughput and more consistent network experience compared to internet-based connections.
Fast, Consistent, & Secure
Experience a much shorter data sending process between routers unlike any IP-routing you know. Using MPLS - a virtual private network, making everything faster, efficient, and secure.
Compatible with Cloud Service Providers
Telin Cloud Exchange works with all services from Cloud Services Providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure and Alibaba Cloud.
Multiple Cloud Region Interconnection
Access your own premises to multiple Cloud Service Providers connection spread over to Point of Presence (PoP) around the globe.
Meet your needs with easy-to-scale connection. Telin Cloud Exchange provides connection of 1Gbps, 10Gbps, and multiple connections for more capacity with fast provisioning process.
Establish a direct private virtual interface from your on-premise network to Cloud Service Providers' ecosystem. Relish a private high-bandwidth connection between your network and your Cloud Providers' network with multiple virtual interfaces while maintaining network isolation.
Our robust Global Internet Services offer solutions to keep your business connected globally. Using the Telin Internet Global Network (TIXNet), we have solutions for a wide range of business types ranging from SME to Large Enterprise and Carrier/Wholesale.
Better Internet Experience
Our major connection connected diretly to Global Content Providers to brought you better internet experience.
Access to Indonesia Largest Eyeballs On-Net
We ensure our service by our SLA - our commitment for performance and reliability.Service Level Agreement (SLA)
1. Type of services: GoldAvailability: Equal or more than 99.5%Packet Delivery: Equal or more than 99.5%2. Type of services: PremiumAvailability: Equal or more than 99.95%; Packet Delivery: Equal or more than 99.5%
Your own dedicated, robust, reliable, and fast business internet connection for Enterprise Grade, available in 2 SLA:
*) depending on location
Direct link to your internet traffic to improve efficiencies.
*Only Available in:
At Telin, we are committed to provide the highest level of data center solutions to our customers in the region. Supported by our proprietary self-owned submarine cable network, our comprehensive colocation services are designed to be flexible, modular, seamless and scalable in order to meet your business needs.
We offer options of data center locations in Singapore, Hong Kong, Timor Leste, and Indonesia. Altogether we operate more than 19 Tier II to Tier IV Data Centers, all of which are connected to our Global Internet Network supported by seamless submarine cable connectivity and more.
We stay update of the latest trends and technological innovations so that we can constantly improve our products and services and create new solutions that better meet your needs.
Secure & Robust
Supported by our self-owned submarine cable network, with some 18 international standard Data Centers under our operations, you can be assured that our data centers are highly secure and robust.
We anticipate future scenarios and share knowledge with you, so you can prepare today for what to come in the future.
Indonesia ( 14 Locations ):
See more at neucentrix.co.id
Singapore (3 Locations): Telin-1 Changi, Telin-2 Tai Seng, Telin-3 Jurong
See more at www.telin.sg
Hong Kong (1 location): NeuCentrIX HK1 iTech Tower
See more at neucentrix.hk
Timor Leste (1 location): Dili
See more at www.telkomcel.tl
Our Content Delivery & Security Solution operate on our globally distributed platform of servers, ensuring a better & secure end user internet experience for your business.
Improve Your Website/Application Performance of
CDS can improve content response time by caching static content in servers that are located closer to end users.
CDS server are deployed and distributed globally, allowing servers to load balance. Under this approach, if some servers are congested or overloaded, other servers can share the load thus maintaining availability.
Capacity on Demand
Our CDS network is able to adjust and accommodate to demand, maintaining your enterprise's server availability during peak times.
Securing Content to End User
Security solution are built in Content Delivery capacity of CDS Server. Each traffic going through CDS Server will be inspected and filtered if it shows undesired anomaly.
Our customers only have to invest in enough servers to handle their dynamic content, since static content can be cached our distributed global server network.
Widest Coverage in Indonesia
Our CDS server are connected to IP addresses ASN17974 and ASN7713, which are owned by our group company Telkom. Together, these IP addresses reach more than 70% of all internet users in Indonesia.
Can be bundled with other Telkom Group Solutions
Our CDS services can be bundled together with services from other Telkom Group companies, delivering better customer experience and value proposition for you.
24x7 Local Support
We provide round-the-clock support, unlike most CDN players in Indonesia. As a result, customers can expect to have a better post sales experience with us.
Multi CDS, Multi Solution
Telin has partnered with several leading CDS providers in order to variety of solutions based on customer request.
Delivery Time of Installation : 2 weeksDownload Completion (Website / HTTP Acceleration ), Streaming Availability (LIVE Streaming), Progressive Video Download (VOD) : 99.95% Uptime Live Streaming : 99.5% Uptime
Our CDN Web Performance services are designed to enable users to more rapidly access your content by moving your static website content to our servers, where the content is cached for quick response. Static content can thus be accessed by end users from the closest server, shortening delivery time, while dynamic content continues to be delivered directly from origin. Content caching and revalidation will be done automatically based on end user request.
Our Live Streaming solutions are intended for customers who need to optimize their audio or video streaming to handle wide coverage with high viewer expectations. Our solutions help avoid performance issues due buffering, and also help to mitigate downtime during peak traffic due our CDS capacity-on-demand capabilities.
Our Video On Demand service operates on a similar principle as our CDN Web Performance. Your video content will be cached by our server network, allowing viewers to access content from the closest server for faster response time.
Our Network Protection solutions help keep your network safe from cyber-attacks meant to cause downtime.
Our CDN solutions help protect you from a distributed attack.
Normally, a DDos attack will quickly overwhelm unprotected server Infrastructure.
During a DDoS attack, our security solutions will absorb the attack, preventing your servers from overloading.
Using Telin's Short Message Service (SMS) texting service, you can send secure text messages to mobile phones all over the world. Within Indonesia, our sister company Telkomsel also happens to be the main single gateway for international SMS.
1. Type: HighCritical service outages: Total network outage, Service down, Severely degraded performanceMTT Respond: 15 minutes; Update period: 60 minutes; MTT Restore: 4 hours2. Type: MediumService degradation: Partial network outage, Quality of service issue, Lightly degraded performance monitoringMTT Respond: 15 minutes; Update period: 120 minutes; MTT Restore: 8 hours
3. Type: LowNon service affecting: Request log, Request new connectivity, General advice for advice and product usageMTT Respond: 15 minutes; Update period: 180 minutes; MTT Restore: 12 hours
A one-way message produced by an application (such as an advertising message) that is sent to a mobile subscriber.
A text message is sent from a mobile user to an application, for example for competitions and voting campaigns.
Two-way messaging between two mobile phone users.
NeuAPIX is a leading open source Communication Platform as a Service (CPaaS) provider. Our cloud-based platform supports omni-channel customer experiences including use of Voice, Video, Public Cloud and Hybrid Cloud for both localized and regionalized applications.
Our CPaaS platform allows organizations of any size to use integrated real-time communications applications at a fraction of its usual cost and complexity. Whether you are a service provider or an enterprise organization, the NeuAPIX CPaaS platform lets you quickly add real-time communications features (Voice and SMS) to your applications without needing to build complex telecom infrastructure and interfaces. These features allow you to conduct marketing campaigns, handle P2P communications, and run similar services as needed.
You don't need to be an expert
With NeuAPIX, there's no need for you to keep on top of the different telco components, integration requirements and communications protocols required for your service to run. Simply leave it to us to keep it running optimally backed by our existing telco capabilities and our 24/7 cloud service.
Leverage full-stack CPaaS power
NeuAPIX is currently the only full-stack CPaaS platform that provides robust open-source software based on telco components. A pioneer in this space, CPaaS pioneer, NeuAPIX has leveraged Telin and our parent company Telkom's extensive telco expertise and resources to create easy-to-use APIs that make telco services readily accessible to service providers and enterprises. We also offer white labeling capabilities, including customer domain, supporting you to go-to-market with our CPaaS solutions under your own brand.
Bring your own carrier (BYOC)
Use your own Voice and SMS infrastructure and connect it with NeuAPIX in just minutes to become a CPaaS provider yourself.
Engage with end users better
NeuAPIX offers a variety of options for customer engagement that allow you interact far better than Interactive Voice Response (IVR) methods. The result? Greater B2B and B2C customer engagement, lower costs and increased revenues potential.
Better communication at lower cost
With voice and messaging as part of its core offerings, NeuAPIX can help both service providers and enterprise businesses to significantly reduce communication costs.
Benefit from Voice and SMS services tailored to your needs
NeuAPIX robust REST APIs lets you build and customize Voice and SMS services that satisfy your own business and customer demand. An intuitive Visual Designer makes it possible to create unified communication applications within minutes.
Scale as you grow
Because your services are hosted on the Cloud you can scale as you grow - no need to build extra costly infrastructure.
More information about NeuAPIX please visit Telin NeuAPIX microsite
Telin NeuAPIX offers all telco capabilities (real time voice/video/messaging) in a single platform:
Our open source architecture allows you to use the operator of your choice. Thus, you can use our dedicated cloud solutions including Visual Designer technology, to improve your existing network infrastructure through a new application that aims to enhance the customer experience in just minutes.
Our Visual Designer drag and drop tool allows you to create engaging experiences for customers with voice-activated capability. The experience includes features such as voice recording, call storage, creation and management of conference services, text-to-speech handling and speech recognition technology integration, all of which can help drive revenue.
Activate your business SMS workflow to your customers by utilizing Telin NeuAPIX to reuse existing numbers and clients that support UC SMS, thereby increasing communication with clients you already have.
GoPresence is an online conferencing service that offers secure and reliable real-time conference call and web conference capabilities, for both small and large enterprises. GoPresence supports multiple platforms, meaning you can use your laptop, mobile, or tablet to initiate a conference. This versatile platform lends itself well to business meetings, government discussions as well as and educational lectures. With GoPresence, you can leverage your company's reach and presence throughout the world.
Enjoy better on-net rates in Telin coverage areas (Indonesia and East Timor) for Local Access and Toll-Free Numbers.
Organize and manage your conference call into a crystal clear audio in an instant.
The simplest way to share documents to your conference.
Conferencing solutions for both web and video.
Our Business Process Outsourcing (BPO) services offer Australian clients 24-hour telemarketing support, backed by the latest technology. We have some 15,000 staff handling 60 million voice and non-voice interactions, operating under strict Business Process Management guidelines with Quality Assurance checks at each point of delivery to ensure your satisfaction.
As part of Telkom Group, Indonesia the largest telecommunications provider and network operator, Telin is a trusted name in the business. To further enhance our offerings at both domestic and global level, we have moreover partnered with a global top 10 cloud security provide.
Customer Interaction Management
Document Management Services
Back Office Process Outsourcing