Voice

Telin Global Voice Hubbing

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Our Global Hubbing services simplify global communication by providing seamless connectivity across the world.

VALUES FOR YOU

Telin has a well-established reputation for providing the most reliable and cost-effective Global Voice Hubbing Services across our dedicated and globally accessible network, connecting Asia Pacific, the Americas, Europe, and the Middle East.

We offer High-quality voice termination services to a wide range of countries, including Malaysia, Singapore, Bangladesh, India, Sri Lanka, Nepal, China, Taiwan, Hong Kong, East Timor, Australia, Cambodia, Myanmar, Vietnam, Saudi Arabia, United Arab Emirates, and many others.
Our network covers a vast area across Asia Pacific, the Middle East, and Europe, providing global accessibility.
We provide direct access and redundant connections to some of the world's top carriers, ensuring reliable and high-quality voice termination services for our clients.
We guarantee top-quality delivery of Premium Services, CLI, roaming, and fax through our direct connections with over 100 carriers and international operators, ensuring reliable termination for your business needs.
Our World Hub Operation Command Center (WHOCC) provides 24/7 network management, surveillance, and maintenance to ensure optimal network performance and minimize downtime.
Our team of multilingual voice hubbing specialists provides 24/7 support.
We proactively monitor calls and network performance to quickly identify and resolve potential issues, minimizing any impact on users.

BENEFIT

Our global hubbing services provide users with two key benefits:

Voice Termination

We are delighted to provide you with the option to terminate international phone calls originating from your end-users' country to Indonesia. This service enables your business to expand its reach and establish a strong presence in the Indonesian market, enhancing your global business potential.

Global Voice Hub

Experience top-tier voice call quality with Telin's dedicated and globally accessible global voice hub network. Our network provides direct connections to over 100 international partners worldwide, utilizing a robust, cost-effective Voice Service network that seamlessly manages over 5 billion minutes annually.

features & specification

Premium Trunk: Utilize our premium channels to enhance the quality of traffic delivery for both direct and indirect partner connections.
Standard Trunk: A cost-effective alternative is provided for customers seeking channels with lower rates.
Geographically-resilient soft-switches and SBC in Hong Kong, Singapore, and Indonesia (Jakarta, Surabaya and Batam)
Supports IPX (FE/GE, SIP/SIP-I), IP(VoIP/FE/GE, SIP-I/SIP) and TDM (E1/T1/DS3/STM-1/OC3) network access, giving flexibility to all partners to choose their preferred connection & type of services
We provide 24/7 support from our team of multilingual voice specialists.

Example of Service Level Assurance Implementation

Country	ASR	ACD
Bangladesh	25-30%	3.5 mins - 5 mins
India	40%	6 mins
China	40%	5 mins
Pakistan	35%	6 mins
Philippines	40%	6 mins
Saudi Arabia	50%	5 mins
Ghana	30%	3 mins
Ethiopia	30%	3 mins
Eritrea	25%-30%	3.5 mins - 4 mins
Cuba	35%	4 mins

* please note that the value of ASR and ACD for each country may varies depends on many factors
** ASR: Answer-Seizure Ratio; ACD: Average Call Duration; mins: minutes

OUR SERVICE OPTION

IPX Service

Our Telin IPX network provides a packet voice routing service that is fully compliant and of the highest quality. We guarantee our own direct connections or direct connections to partner IPX networks for optimal service delivery.

Premium Service

Our termination services cater to retail customers who require high-value and quality-centric solutions with guaranteed CLI.

Standard Service

We provide a cost-effective and price-sensitive termination service to international voice carriers who are in search of the optimal balance between cost and service quality.

HOW IT WORKS

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