Realize the full potential of your business by leveraging our end-to-end service solutions, our substantial global infrastructure network, partnership experience, and vast service portfolio.
Telin has a proven track record for delivering the highest quality, cost-effective Global Voice Hubbing Services over our dedicated and globally accessible network connecting Asia Pacific, Americas, Europe, and the Middle East.
Our proven global hubbing services offer users two benefits:
We are pleased to offer you the ability to terminate international telephone calls made by your end users from their country to Indonesia.
Global Voice Hub
Enjoy high quality voice calls using Telin’s dedicated and globally accessible global voice hub network, which includes direct connections to more than 100 international partners worldwide, using a robust, cost-effective Voice Service network that handles more than more than 5 billion minutes a year.
Example of Service Level Assurance Implementation
* please note that the value of ASR and ACD for each country may varies depends on many factors** ASR: Answer-Seizure Ratio; ACD: Average Call Duration; mins: minutes
Highest quality, fully compliant packet voice routing service delivered through the Telin IPX network with guaranteed own direct connects or direct connects to partners IPX networks.
High value, quality centric termination for retail customers who need guaranteed CLI.
Cost effective, price - sensitive termination for international voice carriers seeking best combination of cost and service quality.
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Our IPLC Service provides customers with dedicated pure Layer-1 international data bandwidth for delivering real-time and mission-critical applications including data, voice and video.
Ensuring service levels, our network has numerous circuit bearers and diverse Point of Presences (PoPs) in key countries and cities enabling us to reroute traffic and avoid any single point of failure. We also offer cross-border connections for every network topology and bandwidth need.
Telin IPLC delivers private, secure and reliable point-to-point connectivity with greater scalability. Our high capacity data network services solutions, based on TDM or IP Ethernet, are flexible, simple, effective with QoS standards.
With TELIN IPLC, you'll enjoy:
An Exclusive, Secure & Dedicated Network
High-quality and reliable point-to-point private connections on our fibre optic network, dedicated for your exclusive use.
Guaranteed Security & Speed
Perfect for mission-critical applications with high security and availability, for example financial institutions and technology-based companies.
Scalable Bandwidth for Cost-Effectiveness
Competitive pricing, low deployment cost and fixed monthly tariffs that can be scaled either in STM-1 to STM-64 increments for IPLC, or in increments of 1 Mbps, 10Mbps, 1Gbps and 10Gbps for IEPL.
Operate with confidence anywhere in the world. IPLC / IEPL's versatile architecture seamlessly delivers data, voice and video across prominent cable networks, and can also connect to major data centers in Indonesia, Singapore, Hong Kong, Japan and the United States.
Our 24-hour Network Management Team ensures that IPLC / IEPL Service runs smoothly round-the-clock every day.
Telin offer diversity via major cable networks including BSCS, TIS, SMW4, SMW5, AAG, APCN-2, C2C, JUS, TGN-IA, UNITY and SJC and newer cable systems like SEA-US and IGG.
Our global IP-VPN (Internet Protocol Virtual Private Network) services enable remote users to seamlessly and securely connect over a public internet connection to their main network, using MPLS technology to increase security and prioritize its traffic. This communication network allows your Organization's network to be securely accessed by other branches or individual users working remotely.
Service level management : up to 99.5% end-to-end circuit availability. We can also accommodate special availability requests, with maximum jitter of 55ms and latency of 55ms
Premium Connection with 3 Classes of Service (CoS)
Interactive, Gold, Silver. Each has different latency, packet delivery, and jitter
IPv4 and IPv6 ready (dual stack)
Multicast feature over a Layer 3 VPN. The IP multicast is used to stream video, voice, and data to an MPLS VPN network core
Voice over IP (VoIP)
A VoIP VPN combines Voice over IP and Virtual Private Network technologies to offer secure voice delivery
A comprehensive security product able to perform multiple security functions within one single system: network firewalling in layer 3
24/7 monitoring of end-to-end VPN service sing network management tools, supported by the world class Telin WHOCC
National and International Network Coverage
The Telin IP-VPN can support multi-site and global organizations with network coverage across Asia, EMEA and the Americas
When user groups are segregated logically but utilize the same physical access points, bandwidth is dynamically divided between multiple VPNs, enabling scalability and expansion
Bandwidth Availability - 1 Mbps - 1,000 Mbps bandwidth granularity in increments of:
More bandwidth options are available, subject to feasibility.
Service Level Agreement (SLA)
The availability is 99.5% with latency around 50ms for Asia region and 125-150ms for intra-Indonesia while packet delivery guaranteed at 99.5% or packet loss at 0.5%.
Our service can cover, but not limited to:
*Only Available in:
At Telin, we are committed to provide the highest level of data center solutions to our customers in the region. Supported by our proprietary self-owned submarine cable network, our comprehensive colocation services are designed to be flexible, modular, seamless and scalable in order to meet your business needs.
We offer options of data center locations in Singapore, Hong Kong, Timor Leste, and Indonesia. Altogether we operate more than 19 Tier II to Tier IV Data Centers, all of which are connected to our Global Internet Network supported by seamless submarine cable connectivity and more.
We stay update of the latest trends and technological innovations so that we can constantly improve our products and services and create new solutions that better meet your needs.
Secure & Robust
Supported by our self-owned submarine cable network, with some 18 international standard Data Centers under our operations, you can be assured that our data centers are highly secure and robust.
We anticipate future scenarios and share knowledge with you, so you can prepare today for what to come in the future.
Indonesia ( 14 Locations ):
See more at neucentrix.co.id
Singapore (3 Locations): Telin-1 Changi, Telin-2 Tai Seng, Telin-3 Jurong
See more at www.telin.sg
Hong Kong (1 location): NeuCentrIX HK1 iTech Tower
See more at neucentrix.hk
Timor Leste (1 location): Dili
See more at www.telkomcel.tl
Using Telin's Short Message Service (SMS) texting service, you can send secure text messages to mobile phones all over the world. Within Indonesia, our sister company Telkomsel also happens to be the main single gateway for international SMS.
1. Type: HighCritical service outages: Total network outage, Service down, Severely degraded performanceMTT Respond: 15 minutes; Update period: 60 minutes; MTT Restore: 4 hours2. Type: MediumService degradation: Partial network outage, Quality of service issue, Lightly degraded performance monitoringMTT Respond: 15 minutes; Update period: 120 minutes; MTT Restore: 8 hours
3. Type: LowNon service affecting: Request log, Request new connectivity, General advice for advice and product usageMTT Respond: 15 minutes; Update period: 180 minutes; MTT Restore: 12 hours
A one-way message produced by an application (such as an advertising message) that is sent to a mobile subscriber.
A text message is sent from a mobile user to an application, for example for competitions and voting campaigns.
Two-way messaging between two mobile phone users.
With Telin IPX next generation IP-based platform and connectivity, through a single interconnection you can access a comprehensive array of services with guaranteed end-to-end Quality of Service. These services including Data Roaming, Message Hubbing, Voice Connect, Transport/Connectivity, Hosted Disaster Routing Agents and Monitoring Tools for optimal performance.
Our IPX service is supported by more than 300 mobile network operators around the world for 2G/3G/4G roaming through direct and peering connections.
Customers have the option of adopting Telin IPX as a standalone service, or as part of a larger network modernization project.
IPX Telin as a Service
Under this option, customers sign on for one or several Telin IPX services under a standalone service agreement containing product/service chosen.
Telin IPX as a Platform
Telin IPX may also be introduced to customers as a supporting component of a network modernization project, in order to improve the performance of new as well as existing services such as GRX, signalling, roaming, SMS/MMS interconnection, and LTE / WIFI Roaming using diameter signalling. In this case, the Telin IPX usage may be covered under the terms of the existing contract. Alternately, a standalone contract or agreement may be drawn up for new products and services that specifically includes the use of Telin IPX.
Telin IPX Service has a total of 24 PoPs supporting multiple services in following countries:
Our IPX provides a next generation interconnect solutions that follows the GSMA's four key principles for successful IP interworking: openness, quality, cascading payments and efficient connectivity.
Service Level Agreement (SLA)1. Availabilityminimum level of 99.95% for availability for all traffic classesnote: In order to reach this number, network element or link used need to implemented redundantly.2. Packet Loss Rate (PLR)Packet Lost Rate (PLR) is equal or less than 0.1% for all traffic classes except Best Effort traffic classnote: Packet drop is caused by over-utilization on access point link is not included in this PLR calculation. Access link utilization exceeding 70% (measured in the interval of 5 minutes) may cause packet loss.3. Round Trip Delay (RTD)RTD is varied between origin locations & different destinations for all traffic classesnote: Telin will share RTD measurement & calculation in its IPX network to guarantee to other party (customer/peering partner).4. JitterMaximum of 10ms for Jitter for Conversational Class & Streaming Classnote: Telin will guarantee average monthly jitter between peering point and edge router from IPX network
IPX Telin - GRX
Data roaming service for 2G/3G
IPX Telin - LTE Roaming
Data roaming service for 4G (LTE)
IPX Telin - Roaming Signaling
Signaling service for international roaming: SS7, ANSI-Conversion, SIGTRAN
IPX Telin - SMS Hubbing
Inter-operability service between MNO for International SMS delivery
IPX Telin - Voice over IPX
Voice interconnection service between operator: direct partner (on-net in 1 IPX network) or off-net with more reliable quality
IPX Telin - Bilateral Connect
Data connection service between CP/OTT Player with ISP/Mobile Operator for specific delivery service
Hosted DRA (Diameter Routing Agent)
DRA (Diameter Routing Agent) service for customer who do not have their own DRA so Customer still can use IPX service
Optional service for Telin IPX customer so they can monitor service performance/roamers behavior in detail
Extend your Wi-Fi roaming coverage to include Indonesia in partnership with us. We work with many international W-Fi operators to provide them with roaming Wi-Fi in Indonesia, leveraging our local networks so that end users can seamlessly use @wifi.id networks in selected locations within Indonesia.
Wi-Fi Roaming provides Internet services platform based on Wi-Fi technology which can be utilized by Global Wi-Fi operators to serve their end-users. The @wifi.id network is very reliable with coverage on all over Indonesia. This will provide guaranteed high quality connections to all end users.
Service via Connection Manager
End users will be connected to a SSID that has been assigned by the Indonesia Wi-Fi and the Global Wi-Fi operator, using a connection manager application.
Service via Web Service
Our Wi-Fi Roaming partners’ end users can easily log onto the Indonesian Wi-Fi network by inputting a username and password into a dedicated website page.